We hold sacred the connections we slowly develop and build with our customers — both past and present. We understand our customers are the heart of our business. Without them we would not exist. We therefore listen intently to their requests and voiced concerns. We offer a professional cleaning prescription, and we make clean air suggestions, all in pursuit to delivering a more comprehensive more gratifying experience to our customers.
Here’s Our Process
From the customer’s initial call, our objective is to gather as much information as possible to better position us to provide the very best in service. Days before the cleaning is scheduled we typically request to preview their homes so that all their cleaning concerns are noted. For homes that cannot be seen prior to service we use very similar cleaning projects of the same square footage to give our customers some level of measurement of time and typical end cost.
After the cleaning is complete we then perform a final walk-thru with our customers to make sure our deliverance meets their expectations.
Nurturing The Relationship
Once the initial service has been successfully completed (with the customers approval) we continue to provide periodic company updates, cleaning tips, promotions, and reminders of key services we offer through our monthly newsletters.
It’s important to keep the communication line open for our customers convenience. Just our way of nurturing the relationship with our customers being a reliable cleaning source they can depend on for future needs.
We’re reminded, “Only happy customers return.”
Jack Thompson, General manager
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